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+97154 455 6941

Hautletic, Galleria Mall Dubai

Refund Policy

No Refund Policy

Cash/Credit Card Refunds are Not applicable for regular and/or sales items, only the exchange policy is available. Please refer to our exchange policy below.

We accept returns within 14 days of receipt, only if one or more of the following has occurred:
1. The product tags have not been removed
2. The products are damaged or defective
3. The wrong product was delivered
4. The product is tampered

Please fill in the information under the tab - Process Your Returns here.  

We can only accept returns of products that are sealed and remain in the original packaging. If these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund through the original mode of payment.

Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable. Once the product has been received as stated above a refund will be processed through the original mode of payment.

Our exchange policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your exchange, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. Please return your items to:

Hautletic Store

Galleria Mall

Al Wasl Road

Dubai, UAE

Sale items (if applicable)
Only regular priced items may be returned. Sale items must be exchanged within our policy guidelines.


You will be responsible for paying for your own shipping costs for returning your item for an exchange. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over AED 275, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Cancellation Policy 

Cancellation of orders are prohibited unless one or more of the following terms are met:

1. Cancellation is conducted/requested within 24 hours of order submission
2. The wrong product(s) was sent by HAUTLETIC
3. The product(s) was damaged in shipping
4. The product was not delivered on the agreed time

If a product(s) was damaged during delivery HAUTLETIC reserves the right to provide the customer with an opportunity to exchange the product for another product if out of stock.